Ordering from Andes Luxe is easy! Once you find an item you would like to purchase, simply click the “Add to Cart” button in that product’s description page. You can check the contents of your shopping cart at any time by clicking the “Cart” button at the top of the page. If you decide to remove an item from your cart, just click “Delete” to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the “Update Quantity” button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available). Too challenging? Call us at 305-517-7634 from 9:00 AM to 7:00 PM EST Monday thru Saturday, and we will take your order over the phone!

Andes Luxe accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-305-517-7634 or 011-305-517-7634 (Outside the US or Canada). Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although authorization will be obtained at the time the order is placed.

On average, orders arrive to the destination address in 1-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service. Item Availability: Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame. Shipping Service: During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region — these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout). If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

If you placed an order more than 10 days ago and would like to find out the status, please send an email to [email protected] and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please contact us via email. If the return is not the result of an error by Andes Luxe, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition. IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. No refunds will be available after the 30-day returns period has expired. For more information on how to return items, please visit the Returns section of the Help section.

Ordering from Andes Luxe is easy! Once you find an item you would like to purchase, simply click the “Add to Cart” button in that product’s description page. You can check the contents of your shopping cart at any time by clicking the “Cart” button at the top of the page. If you decide to remove an item from your cart, just click “Delete” to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the “Update Quantity” button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available). Too challenging? Call us at 305-517-7634 from 9:00 AM to 7:00 PM EST Monday thru Saturday, and we will take your order over the phone!

If you placed an order more than 10 days ago and would like to find out the status, please send an email to [email protected] and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Your order request is promptly sent to our international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at [email protected] and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Andes Luxe reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

1. Product pricing error:  Because Andes Luxe offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
2. Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at [email protected] prior to placing an order.
3. The billing information provided for the credit card does not match the information on file with the card-issuing bank.
4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of Andes Luxe has confirmed that none of the aforementioned conditions apply to that order

Price fluctuation occurs primarily because Andes Luxe products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small — however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

Andes Luxe accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-305-517-7634 or 011-305-517-7634 (Outside the US or Canada). Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although authorization will be obtained at the time the order is placed.

Andes Luxe employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the DigiCert security report for Andes Luxe: Security Report If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.

If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

Andes Luxe does not charge sales tax!

On average, orders arrive to the destination address in 1-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service. Item Availability: Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame. Shipping Service: During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region — these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout). If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

USA Complimentary (FREE!) USPS First Class Mail, 4-7 business days. USPS Priority Mail, 2-3 business days. FedEx Standard Overnight, 1-2 business days. Canada USPS International First Class Mail, 7-10 business days FedEx Ground, 5 business days. FedEx International Courier, 2-3 business days. Rest of the World (Europe, Asia, Africa, Australia, New Zealand, Central & South America, Caribbean, Australia) USPS International First Class Mail, 10-20 business days FedEx International Courier, 3-5 business days.

Yes, in many cases we are able to ship to a PO Box. Most orders with Normal shipping can ship to a PO Box, whereas orders with Expedited or Express service typically require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. We will alert you during the checkout process if one or more of the items in your order will require a physical address, based on your selection of shipping service.

Yes, in many cases we are able to ship to APO/FPO/DPO addresses. Most orders with Normal Shipping can ship to such an address. We will alert you during the checkout process if one or more of the items in your order is not eligible for delivery to the APO/FPO/DPO address provided. Please note that expedited delivery services are not available for APO/FPO/DPO addresses, and that actual delivery time may exceed the timeframe quoted for some overseas destinations.

A fee will be applied to all orders where: The incorrect address has been provided by the customer and the package is returned as undeliverable An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits A move or sudden change of address results in the refusal or non-delivery of an order An APO or FPO address has been provided as the shipping address The fee will consist of a $15.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Andes Luxe is proud to offer shipment of most items to over 130 countries around the world. Please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at Andes Luxe include, but are not limited to: (a) all jewelry items being shipped to India or France (for France, only the Standard service can be used for jewelry items); (b) all items being shipped to Australia or New Zealand that contain natural fibers (including bamboo, coconut, straw, and cane), potpourri, or animal parts (including hide, bone, and horn).  Andes Luxe cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction in any country other than the USA.

Please note a $35 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition, to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments. Please note a $35 fee (per package) will be assessed for all shipments that are re-routed or returned to Andes Luxe by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

Andes Luxe will cover all duties and import taxes for customers in the United States. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery, depending on the shipping service that has been selected. During the checkout process, customers will be shown the available shipping services for their country for the specific item(s) being ordered. Each service option will clearly indicate if duty and tax will be due at the time of delivery, or if it will be pre-collected by Andes Luxe at the time of purchase — in which case no further payment will be due for duty or tax once the order has been submitted. For gifts and for orders being sent to a country other than your country of residence, we strongly recommend that you select a shipping service with all duty and tax paid in advance to prevent any delays in delivery or inconvenience to the recipient. Customers outside the United States who select a shipping service with duty and tax due at the time of delivery are encouraged to contact their local courier or customs bureau to inquire about possible import taxes and fees. Andes Luxe cannot be held responsible for import charges imposed by the courier and/or the local government on orders delivered to countries other than the United States. Please note that while we will declare orders containing a gift message as “Gifts” on the Customs declaration, we cannot honor any requests to alter the declared value for an order.

At Andes Luxe, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.

Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please contact us via email. If the return is not the result of an error by Andes Luxe, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition. IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. No refunds will be available after the 30-day returns period has expired. For more information on how to return items, please visit the Returns section of the Help section.

Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please contact us via email.  It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition. IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. No refunds will be available after the 30-day returns period has expired. For more information on how to return items, please visit the Returns section of the Help section. If the return is not the result of an error by Andes Luxe, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s), INCLUDING tariff or custom fees. Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition. IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. No refunds will be available after the 30-day returns period has expired.

If you have received a gift from Andes Luxe and would like to return it, you may do so by requesting an RMA number via email or by phone during the 30-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by Andes Luxe, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Andes Luxe´s part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges. Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• NOVICA is not responsible for loss or any costs incurred (including freight, duties, and taxes, or import fees) for items returned without an RMA number or to any address other than the Andes Luxe Returns Center.
• No refunds or returns on custom orders.
• No refunds or returns on gift certificates.
• As a safeguard against potential abuse, Andes Luxe reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number.  You MUST submit your RMA request via email.
2. RMA Number and detailed return instructions are provided by Andes Luxe. If the return is the result of an error by Andes Luxe and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label. If the return is the result of an error by Andes Luxe but the merchandise is being returned from an address outside the continental United States, we will provide you with special instructions. In all other cases, the address for our Return Center will be provided.
3. Returning the item(s) to Andes Luxe. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail within the US; EMS, UPS, FedEx, TNT, or DHL from outside the US) to ensure that all items are received at the Returns Center in good order.
4. Take care of purchasing insurance for your package.  Andes Luxe is not responsible for items lost in the mail.

Be sure to indicate the complete and correct shipping address when you are placing your order. Andes Luxe is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at [email protected] (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

At Andes Luxe, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to send us an email. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation. We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs. Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

Please visit our detailed Sizing Guide to determine the best fit on garments, rings, and slippers.

Andes Luxe 50 Fountain Plaza Ste 1400, Buffalo, NY 14202. Telephone: +1 518-765-8372 E-mail: [email protected]

Contact form

Please visit our Privacy Policy page for complete information.